Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
1 comment

We contracted with Tokyo Express Moving Company LTD in February 2017 and paid over 1 million yen to ship our household goods from Yokosuka, Japan to Maryland, United States.Our household goods were delivered to WSI Van Lines Freight company to receive our 40 ft container and deliver it to our new home in Maryland.

We were shocked to learn on April 12, 2017 that our household goods will not be delivered because Tokyo Express did NOT pay WSI Van Lines. Therefore, they are not delivering. For weeks, we all called and email the CEO Mr. Ueno, and he constantly ignores and promises to pay and has not.

There are a total of 5 families with household goods on hold because of this and we are incredulous on what to do. We reached out to friends in Japan and they called Mr. Ueno threatening him to pay, we reached out to lawyers, and the Embassy. Till this day, we are still in our brand new home with absolutely nothing!

It's been 2 weeks now....

If anyone is looking for international moving company, do NOT contract with this company!!!It's been a miserable and horrific nightmare for all of us

Review about: Tokyo Express Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $40000.

Preferred solution: Deliver product or service ordered.


Terms of Service
Post Comment

*Update* After 1 month, we were able to receive our Household goods.Tokyo Express never paid WSI Vanline company during that time; however, we received help from a US government agency who was able to step in and offer help.

They resolved our issue and was able to help us receive our household goods while Tokyo Express and WSI Vanline continued to their dispute payments.Our nightmare is over and we hope no one else will ever go through the same ordeal.

You May Also Like