We contracted with Tokyo Express Moving Company LTD in February 2017 and paid over 1 million yen to ship our household goods from Yokosuka, Japan to Maryland, United States. Our household goods were delivered to WSI Van Lines Freight company to receive our 40 ft container and deliver it to our new home in Maryland.
We were shocked to learn on April 12, 2017 that our household goods will not be delivered because Tokyo Express did NOT pay WSI Van Lines. Therefore, they are not delivering. For weeks, we all called and email the CEO Mr. Ueno, and he constantly ignores and promises to pay and has not.
There are a total of 5 families with household goods on hold because of this and we are incredulous on what to do. We reached out to friends in Japan and they called Mr. Ueno threatening him to pay, we reached out to lawyers, and the Embassy. Till this day, we are still in our brand new home with absolutely nothing!
It's been 2 weeks now....
If anyone is looking for international moving company, do NOT contract with this company!!! It's been a miserable and horrific nightmare for all of us
Product or Service Mentioned:
Tokyo Express Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $40000.
Preferred solution: Deliver product or service ordered.